The Bedding Centre Terms and Conditions June 2025

 

1. GENERAL
These terms and conditions apply to all orders placed online at The Bedding Centre.com and any orders customers placed over the telephone. By placing an order with us you are agreeing to abide by these Terms and Conditions, but these do not affect your statutory
rights as a customer.

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2. INFORMATION ABOUT US AND HOW TO CONTACT US
The Bedding Centre is a company registered in England and Wales. The company registration number is 11054437. Our registered VAT number is 282043379. You can contact us in person or by post at The Bedding Centre, 95-96 Blackfriars Road, Great Yarmouth, NR30 3BZ.
Alternatively, you can contact us by telephone at 01493 850498 or by email at sales@thebeddingcentre.com. We are open Monday to Saturday 9am – 5pm, closed Sundays and bank holidays. We will contact you by telephone or by sending you an email or letter to the addresses that you have given in your order.

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3. ORDERS
When placing an order with The Bedding Centre, you can do so on our website or by contacting us in our store and speaking to one of our friendly team who will assist you in taking your order details. We do only deliver orders within the United Kingdom. When you place an order with us, you are entering into a contract to agree to purchase a product from us. Once we receive your order, you will receive a confirmation email from us which is confirmation that your order has been accepted. If any information in this email is incorrect, you must inform us as soon as possible to avoid any mistakes being made with your order. At this point, you have entered into a contract with us, The Bedding Centre.

 

Occasionally, a situation can arise which means that we are unable to accept your order. The reasons for this can include, the product is out of stock, the price is incorrect on the website, the manufacturer is unable to supply the product within the specified time frame, we are unable to deliver the product to you within the time you would like or for any other
unforeseen reason. In this circumstance, we will contact you to inform you of this and you will not be charged for the product. If you have already paid, then we will refund the amount to you immediately.
If any issues arise which mean that we cannot fulfil your order, we will endeavour to contact you as soon as possible. If appropriate, we will arrange for a full refund to be made to you or a replacement product can be identified, if you so wish.

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4. OUR PRODUCTS
The Bedding Centre aims to ensure that the information describing individual products on the website is accurate. This includes sizing, dimensions, colours and weights. However, information related to colour and ticking (material) may vary slightly.

 

Mattresses - It is important to note that when a standard mattress is made in the factory, there is a plus and negative tolerance of 2cm on each side of the measurements. This refers to the depth, width and length of the mattress. Therefore, The Bedding Centre cannot be held responsible for these variations, and the customer is not able to reject a mattress which
is within this measurement and is shown on the website. Furthermore, it is important to convey that a mattress can take up to 3 months to settle and reach its final shape. 

 

Bed frames – The Bedding Centre recommends that customers purchasing a mattress for a slatted bed frame ensure that the gap between each slat is no more than 6cm. This is because larger gaps will lead to a lack of support for the mattress which may result in damage to the mattress. The Bedding Centre takes no responsibility for any damage caused to a bed frame due to this issue and a refund or replacement will not be given.

5. PRICE AND PAYMENT
The price shown (includes VAT) for each product on the website at the time of purchase and is the price that the customer will pay.
When a customer purchases a product/s from The Bedding Centre, the full amount will be taken using most major credit/debit cards including Visa, Mastercard and Delta. We also use Squarepay as a secure method of payment.

 

The Bedding Centre offers the option for customers to use Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”). If customers opt to use this payment method, they enter in to a contract which is subject to Klarna’s own terms and conditions.

 

However, you may be able to make payment for the Products using one of Klarna’s “Buy Now, Pay Later” schemes such as “Pay Later”; “Pay in 3 ,12 or 24” or other financing methods. It is important to note that Klarna is an independent payment provider, and The Bedding Centre is not involved in their decision to enter into a contract with the customer.

 

We can only accept payments from U.K. registered accounts. To purchase Product(s) on our website or over the telephone, the customer must confirm that the credit or debit card being used is their own. Billing information must always match the details of those held by the bank
issuing the card that the customer is paying with. If there is a discrepancy with this information, it may result in a delay or even an order being cancelled. Please note that an order is only processed once the payment has been confirmed.

6. AVAILABILITY OF PRODUCTS
The Bedding Centre aims to keep all prices of products up to date. All products are subject to them being available. If a product is not available after being ordered, the customer will be contacted as soon as possible, and a full refund will be given to the same payment card used. However, if a customer would like to purchase an alternative product, the difference in
price will be calculated and any refund will be given using the same payment card.

 

The manufacturers of the products that we sell on our website inform us regularly of price changes. The Bedding Centre endeavours to keep prices on the website up to date. Occasionally, an error may occur when the price is not up to date, which may result in a customer being informed as soon as possible by one of our team and a resolution sought. Lead times for delivery are shown for each product on the website. Sometimes
manufacturers may incur a delay either for a product being delivered to themselves or in making the product. In this situation, The Bedding Centre will endeavour to contact the customer and inform them of this and liaise with them to either continue to wait or alternatively cancel the order and/or choose a different product.

7. DELIVERIES
The Bedding Centre advises customers not to dispose of their old bed before the new bed arrives, as they cannot be held accountable for a delay in delivery. If a customer makes an order on our website, and the product is in stock at the time the order is made, the delivery charge will be visible on the screen.

 

If the order is made over the telephone with one of our friendly team, they will inform the customer of the delivery charge. When making an order via the website, the courier company will directly contact the customer with the delivery information via email or text message, using the email address and telephone number given in the order details.

 

If an order is delayed for no fault of The Bedding Centre, a member of the team will contact the customer to advise them of the options, which include waiting for the order to be delivered or cancelling the order and a full refund being given.

 

Delivery is only available to the door. Therefore, it is the customers responsibility to ensure that they will be able to fit the product into the property. Deliveries being made to blocks of flats, apartments or multiple floor housing, the delivery driver/courier may only take the product no higher than two floors. 

 

If a delivery is unable to be completed, due to access restrictions or the customer not being present at the time of delivery, the customer may still be liable to pay the delivery charge and/or the charge of the courier taking the product back to the manufacturer.

 

LOCAL DELIVERIES

However, local deliveries within the Great Yarmouth borough can be delivered by the local delivery drivers and they may be able to take the product to the customers desired room in the property. Customers must take responsibility to ensure that the product they order will fit in to their property as the delivery driver or the courier company will not take the product away in this instance, this is because you the customer have entered into a contract.

 

The delivery driver or courier will only take a product away from a customer’s property if the product being delivered is damaged or is not the exact item ordered.

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8. RISK AND LIMITATION OF LIABILITY
Some of the products sold can be extremely heavy and could cause injury to small children and pets. Therefore, it is advised that a responsible adult be present at the delivery to receive the product/s to ensure the safety of any children or pets present, ensuring they are out of harms way.

A responsible adult must be present to sign the delivery note.

 

If a customer cannot be present at the time of delivery and a signed and dated note is left for the driver instructing the driver whereabouts to leave the product, The Bedding Centre cannot be held responsible for any damage caused to the product or for theft of the product, if this occurs. Under the Consumer Protection Act 1987, The Bedding Centre does not exclude or limit in any way our liability to you where it would be unlawful to do so, which encompasses liability for death or personal injury caused by our negligence. This further includes the negligence of our employees, agents or subcontractors; for fraud or misrepresentation; for breach of your legal rights in relation to the Products; and for any defective Products.

 

The Bedding Centre takes this responsibility very seriously and if we are responsible for the loss of a product or any damage to a product due to diminished care and attention, then we will take accountability. However, no accountability will be taken for loss or damage occurring that is not foreseeable. Therefore, it is important that at the point-of-sale customers state clearly any access restrictions to the property, to prepare the driver/courier company.

9. FAULTY PRODUCTS
As a supplier of goods under the Consumer Rights Act 2015, we have a legal duty to ensure that the products you order are received in an acceptable condition and are the correct products ordered. This is no way will affect the customers legal rights.

 

Customers are advised to check over their products upon delivery before signing to say that they are happy to accept them. This includes examining the packaging, checking that it is intact and ensuring that the product is in an acceptable and good condition. The customer must not sign to say that they received the product if they are unhappy with the condition of the product.

 

Instead, they must contact The Bedding Centre immediately and speak to a
member of the team who will advise them of the next step. After excepting the delivery of the product, if a customer subsequently identifies a fault or damage to the product, they should contact The Bedding Centre to report the issue and they will decide on the next step.

 

Manufacturing faults, which includes missing parts, damage to the product deemed to have occurred before the delivery, or manufacturing faults which occur within the one-year guarantee should be reported to The Bedding Centre via telephone, email or through the post.

 

Wherever possible, all claims must be supported by photographic evidence. This does not include customers who have changed their mind when seeing the product. Please be assured, that all complaints will be dealt with in accordance with customers rights under the
Consumer Rights Act 2015.

10. YOUR RIGHTS TO CANCEL YOUR ORDER
If a customer for whatever reason decides that they would like to cancel their order with The Bedding Centre, they must contact a member of the team as soon as possible. Reasons may include, the customer changing their mind, the customer feeling unhappy with the service they have received from The Bedding Centre or if the product received is faulty or
not as described.

 

If the product has been incorrectly priced on the website or incorrectly described, the customer is legally entitled to cancel their order and obtain a full refund. If it is identified that the product will be delayed and the customer decides to cancel the order, a full refund will be issued. Under the Consumer Contracts Regulations 2013, the customer is legally entitled to exercise the right to change their mind.

 

For many products which customers have ordered online or by telephone, they are legally entitled to change their mind and can exercise this right for a full refund if they contact The Bedding Centre within 14 days of receiving the product. However, customers do not have the right to change their mind if they have opened the seal on products such as pillows, duvets and mattress protectors due to hygiene or health protection purposes.

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11. RETURNS AND REFUNDS
If customers making purchases via the website wish to return a product for any reason, they should follow the returns procedure which can found on our website. Returns can be generated due to a faulty product or because the customer has exercised their right to change their mind up to 14 days after receiving the product.

 

Any products being returned must be adequately packed, if at all possible, using the packaging in which the product was delivered to the customer. A photograph of the product both before packaged and once packaged must be taken and emailed to The Bedding Centre at sales@thebeddingcentre.com.

 

A packaging note containing the order number and the customer’s name and address should be included within the package. Customers are advised to take good care of the product/s being returned as damaged or stained products will not be refunded.

 

The Bedding Centre will pay the cost of any returned products, unless the customer cancels the order after it has been dispatched and a return fee may be charged to the customer.

 

Customers identifying a manufacturing fault or a damaged product should contact The Bedding Centre immediately via telephone, email or post, and the team will aim to remedy the situation. If a part is missing from a product, please also get in touch.

 

If customers wish to cancel their order and it has already been dispatched, the customer may have to pay the return fee. If a customer wishes to exchange their order for any other reason, including when they are exercising their right to change their mind, the customer must pay the return, delivery and collection cost.

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Please note that customers will not receive initial delivery cost from original order.

 

A customer who is cancelling their order in accordance with their legal right to do so, will receive a full refund. Refunds and exchanges will be issued once the returned products have been received and inspected.

 

Please note that refunds may take up to 14 days to process.

12. PERSONAL INFORMATION
The Bedding Centre will only use your personal information as set out in our privacy policy.

13. COMPLAINTS PROCEDURE
We are a small family business established in 1974 and have a wealth of knowledge and expertise and are always open to hearing customers views. We take complaints very seriously and want all our customers to be satisfied with our service. We recognise that sometimes customers will not be satisfied with the product they have ordered and received or are unhappy with the ordering or delivery processes and wish to complain. We will respond to any complaints as soon as possible and seek to find a
resolution. All complaints should be made to The Bedding Centre via telephone, email, post or in person.

The shop is located in Great Yarmouth, Norfolk and the trading hours are:
Monday to Saturday 9.00am - 5.00pm. The shop is closed on Sundays and Bank Holidays.

 

Our contact details are:
Telephone – 01493 850498
Email: sales@thebeddingcentre.com
Post: 95-96 Blackfriars Road, Great Yarmouth, Norfolk, NR30 3BZ

If customers can provide photographic evidence to support their complaint, this would be welcomed, as it will undoubtedly help the team to identify and understand the issues. If the customer lives within the Great Yarmouth Borough, a representative of The Bedding Centre may be able to visit the property to inspect the product. Alternatively, a representative of the manufacturer may wish to carry out an inspection and this will be arranged via The Bedding Centre and the representative, but this is unusual as complaints about products are normally rectified without this and it is unnecessary.